top of page

GDPR Privacy Notice takes your privacy seriously. This policy covers the collection, processing and other use of personal data under the General Data Protection Regulations (“GDPR”).

Contact Details


For the purpose of GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to; Jodie Booth,, Virginia House, Thurlow Road, Withersfield, Haverhill, Suffolk, CB9 7SA. Alternatively, you can email your enquiry to


Information we collect


We will collect personal data directly provided to us by you, e.g. your name, e-mail address, home or work address and telephone number, and past medical history. In addition, the data may also be shared with NHS Trace and Test if required to minimise the spread of COVID-19. This has been provided to us by you, therefore, with your consent.


Some treatments should not be performed under certain medical conditions, therefore, the information you provide to us should include all known medical conditions and all questions should be answered honestly. It is your responsibility to keep the therapist updated as to any changes in your medical profile and there shall be no liability on the therapist’s part should you fail to do so.


Your payment information provided when you make a purchase through credit/debit card is not received or stored by us. That information is processed securely and privately by the third-party payment processors that we use. will not have access to that information at any time. We may share your personal data with our payment processors, but only for the purpose of completing the relevant payment transaction. Such payment processors are banned from using your personal data, except to provide these necessary payment services to us, and they are required to maintain the confidentiality of your personal data and payment information.


Use of your information


We may hold and process personal data that you provide to us in accordance with GDPR. The information that we collect and store relating to you is primarily used to enable us to provide our services/advise to you. In addition, we may use the information for the following purposes: to notify you about any changes to our services, such as improvements or service/product changes, that may affect our service. We may contact you, where you have consented, to receive our e-newsletter from time to time.


Retention policy


Your personal data will not be kept for longer than is necessary. We will process personal data during the duration of any treatment and will continue to store only the personal data needed for seven years after the last treatment to meet any legal obligations. After seven years all personal data will be deleted. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.


Disclosure of your information


We may disclose your information to regulatory bodies to enable us to comply with the law and to assist fraud protection.


Controlling the use of your data


If you have given us consent to use your data for a particular purpose you can revoke or vary that consent at any time. If you do not want us to use your data or you wish to vary the consent that you have provided you can write to us or email us using the information provided above.


Where we store and transfer your data


The information you provide to may be transferred to and stored in countries outside of the European Economic Area (EEA) as we use remote website server hosts to provide the our clinic management software, website and some other aspects of our service, which may be based outside of the EEA, or use servers based outside of the EEA - this is generally the nature of data stored in “the Cloud”. It may also be processed by staff operating outside the EEA who work for one of our suppliers, e.g. our website server host, or work for us when temporarily outside of the EEA.


We do not use or disclose sensitive personal data without your explicit consent. Therefore, we will process, disclose or share your personal data only if required to do so by law or in the good faith belief that such action is necessary to comply with legal requirements. You have the right to opt out of us processing your personal data for marketing purposes by contacting us at




The transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data, any such transmission is at your own risk. Once we have received any personal data, we will use strict procedures and security features to try to prevent unauthorised access.



Use of cookies on our website


Our Website uses cookies. We use cookies to gather information about your computer for our services and to provide statistical information regarding the use of our Website. Such information will not identify you personally - it is statistical data about our visitors and their use of our Website. This statistical data does not identify any personal details whatsoever. We may also gather information about your general Internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer, as cookies contain information that is transferred to your computer's hard drive. They help us to improve our Website and the service that we provide to you. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies you may be unable to access particular parts of our Website.


Third party links


You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.


Your data protection rights


Under data protection law, you have rights including:


  • Right of access - You have the right to ask us for copies of your personal information.

  • Right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

  • Right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

  • Right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

Please write to us or contact us by email if you wish to request confirmation of the personal information that we hold relating to you. You can write to us at the address shown above, or by email to There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data.


How to complain


If you are unhappy about the way we have used your data, you can also complain to the ICO. The ICO’s address is: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113.

Changes to this policy


We may update these policies to reflect changes to our services. Please regularly review these policies to be informed of how we are protecting your personal data.


We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at, Virginia House, Thurlow Road, Withersfield, Haverhill, Suffolk, CB9 7SA.


Version: July 2020

bottom of page